Reference

How srd9 Handles Your Personal Data

Your account information — including your name, contact details, and payment records from bKash, Nagad, or Rocket — is handled with care and kept only for the purposes described in this policy.

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DATA HANDLING DETAIL

How We Protect and Manage Your Information

Security and transparency are built into how we run account data at srd9. Here is what that looks like in practice across the four areas that matter most to you.

Data Security

Your account is protected with SSL encryption on every session. Login attempts trigger an OTP to your registered number, so access requires both your password and your phone.

Cookies and Tracking

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can clear these from your browser at any time without losing your account.

Retention and Deletion

We keep your account data while your account is open and for a defined period after closure. You can request deletion of non-essential data by contacting support with your registered details.

Your Access Rights

You have the right to request a copy of the personal data we hold, ask us to correct inaccurate records, or raise a concern about how your data has been used. We respond to verified requests within a reasonable timeframe.

PRIVACY CONTACT

Reach Us About Your Data

If you have a question about how your data is used, want to request a copy of what we hold, or need to update your account details, our support team handles privacy requests directly. Reach out through any of the channels below and we will respond to your request.

Live Chat Start a chat from your account dashboard. Our support team can handle data access and correction requests directly through the chat window.
Email Support Send your privacy request to our support address. Include your registered phone number so we can verify your account before processing the request.
Account Settings Some data — like your contact number and linked wallet — can be updated directly inside your account settings without contacting support.

Privacy Questions We Hear Most

These are the questions we get most often about data, accounts, and your rights on srd9. If yours is not here, contact support directly.

We collect your name, phone number, email address, and the payment method you register — such as bKash, Nagad, or Rocket. We also log device and session data to secure your account.

We record that a transaction occurred and its amount for your account history. Full wallet credentials stay with bKash or Nagad — we never store your mobile banking PIN or full account number.

Yes. Contact support via live chat or email with your registered phone number. We will verify your identity and send you a summary of the personal data linked to your account.

Log into your account, go to account settings, and you can update your phone number or email directly. To change your linked payment method, contact support for a verified wallet update.

We share only what is necessary with payment processors like bKash and Nagad to complete transactions. We do not sell personal data or share it with advertisers.

The policy applies to all account holders, but the specific rights and protections available to you depend on your local law and eligible regions. Access to srd9 is subject to those same conditions.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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